2 0 2 6 C L I E N T G U I D E
VAUSA® creates meaningful jobs and
community for military families by
strategically building remote teams for
faith-and purpose-driven businesses.
A M E R I C A ' S C H O I C E F O R V I R T U A L A S S I S T A N T S
®
Our team is 100% US-Based
AGENDA
About VAUSA
Our Why...........................................................3
Our Values.......................................................4
Our Uniques....................................................5
VAUSA Services
Signature Staffing........................................12
Personalized Recruiting............................14
Our Guarantee To You..............................15
Referral Incentive Program.....................16
FAQs..................................................................17
Delegation Discovery Guide.............................6
Letting Go of the Vine.................................6
Is it the Right Time to Delegate?............7
Why Should I Delegate?............................8
What Should I Delegate?..........................9
Who Should I Hire?.....................................10
What Does Success Look Like?.............11
TABLE OF CONTENTS
®
“My first quarter when I had my virtual assistant, I added four
new CEOs. I added (0:34) two chair, two chairs, one of them,
we decided to wait till next year. (0:40) But I had my most
productive quarter as a chair that I've had since I launched
Derrick Smith, EOS Implementor
Click here to hear his experience with VAUSA®.
OUR WHY
In 2018, Mary Elaine and Brett Baker, an Army Ranger couple, took a
leap of faith that would change not only their lives but hundreds of
others.
As an active-duty military spouse and mother of two, Mary Elaine
struggled to balance the demands of military life with a traditional
career. Frequent deployments, relocations, and raising a family
alone made it nearly impossible to maintain steady employment. In
2017, she left her job as a public school educator and became a
virtual assistant, finally finding the freedom, purpose, and flexibility
her family needed.
But she soon realized her story wasn’t unique. Military spouses face
unemployment rates more than five times higher than the national
average, despite bringing exceptional soft skills - adaptability,
loyalty, and resilience - that businesses need.
Mary Elaine saw an opportunity to bridge the gap between military
families seeking meaningful work and business owners needing
trustworthy, values-driven support.
And so, VAUSA® was born.
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OUR VALUES
Authentic Connection
We cultivate relationships by courageously confronting challenges, embracing
healthy conflict, and practicing conscious communication. Lasting trust is built
through humbly giving and receiving feedback, valuing differing perspectives,
and demonstrating empathy in every interaction.
“Put on then, as God’s chosen ones, holy and beloved, compassionate hearts,
kindness, humility, meekness, and patience, bearing with one another… And
above all these put on love, which binds everything together in perfect
harmony.”—Colossians 3:12–14
Selfless Service
Selfless service is embedded in our DNA. We are stewards of the gifts we’ve
been given, utilizing them not for personal gain but for the greater good of our
team, clients, community, and country. In humility, we prioritize the needs of
others, embodying the same spirit of service that strengthens the very fabric of
America.
“As each has received a gift, use it to serve one another, as good stewards of
God’s varied grace.”—1 Peter 4:10
Intentional Growth
In the pursuit of intentional growth, we heed the call for continuous learning
and wisdom. We are relentless in our personal and professional development—
setting goals, seeking mentorship, and rising above challenges like the
eagle. We grow not just for ourselves, but for the good of the people
we love and serve.
“But they who wait for the Lord shall renew their strength; they shall mount up
with wings like eagles; they shall run and not be weary; they shall walk and
not faint.”—Isaiah 40:31
@hirevausa
“I'm sure every busy owner thinks their needs are unique.
I sure did! VAUSA's vetting process identified candidates
who were ideal for helping me with email and client
management, client support, and freeing my time so I
could deliver the value my clients deserve.”
Brian Sooy, Aespire Branding
Our purpose is to
use our business
as a ministry.
Our passion is using
our God-given gifts
to serve others.
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OUR UNIQUES
We prioritize our
people over
profit.
We believe when you
invest in people,
everything else grows—
from impact to income.
“Do nothing from
selfish ambition or
conceit, but in humility
count others more
significant than
yourselves. Let each of
you look not only to his
own interests, but also
to the interests
of others.”
—Philippians 2:3–4
Work is worship. We see
every email, every
meeting, and every
client relationship as an
opportunity to serve
and honor Christ.
“In the same way, let
your light shine before
others, so that they may
see your good works
and give glory to
your Father who
is in heaven.”
—Matthew 5:16
Whether it’s a task
checked off or a burden
lifted, we believe our gifts
were meant to be given
away.
“For you were called to
freedom, brothers. Only
do not use your freedom
as an opportunity for the
flesh, but through love
serve one another.”
—Galatians 5:13
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“The hardest thing for me wasn’t making the choice to hire
a VA, it was choosing between the two candidates
you presented.”
Danielle Whah, C12 Principal Chair West Michigan
Click here to hear her experience with VAUSA®.
DELEGATION
DISCOVERY GUIDE
Helping you reclaim time, refocus your energy, and amplify your
impact.
You don’t need to have everything figured out. This guide is designed
to help you uncover where you’re stuck, clarify what kind of support
you truly need, and determine whether VAUSA® is the right fit to walk
with you. We’re here to help you thrive—not just in business but in life.
Let’s take a look together:
Are you ready to let go of the vine—without letting go of your values?
We get it, you’ve built something meaningful. You’ve poured your heart,
time, and talent into it. And now… you're wondering if you can really hand
any of it over to someone else.
It’s not just about delegating—it’s about trusting.
If you’re anything like the leaders we work with every day, you’re asking:
Can I find someone I actually trust with what matters most?
What if I let go, and it all falls right back on me anyway?
I need help—but do I really have time to train someone from scratch?
Is it even possible to find support that shares my values and vision?
How do I protect what I’ve built while still making space to grow?
Here's what we've learned:
You don’t have to sacrifice your standards to find the right support.
You don’t have to do it all alone to stay in control.
And yes—it is possible to find someone who cares as much as you do.
That’s why we built VAUSA®: to serve faith-driven leaders like you with
trusted, mission-aligned virtual support—so you can lead from your
strengths and breathe again.
When you’re ready, we’re here.
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It might be if:
You’re feeling overwhelmed, stretched
thin, or constantly reactive.
You aren’t naturally motivated by your
day-to-day activities– unable to use your
God-given gifts.
You’re growing, but your systems—or
sanity—aren’t keeping up.
You’re missing opportunities, deadlines,
or details that used to be second nature.
You feel like you’re constantly working
but still falling behind.
Reflect on this:
What happens to your business when you
take a day off—or even a vacation?
Are you working on the right things or
just putting out fires?
What’s slipping through the cracks right
now?
If things stay the same for the next 3–6
months, how will that impact your
business… and your personal life?
IS IT THE RIGHT TIME
TO DELEGATE?
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HOW DO I KNOW IF
THIS IS SOMETHING I
CAN AFFORD?
That’s a valid question—and a wise one.
We encourage you to ask
Can I afford not to?
Are you spending your time on things
that could easily be delegated, while the
meaningful work only you can do sits on
hold?
Can your business truly grow if you don’t
free up your time?
Do you feel drained by your day-to-day
routine?
Consider:
What could an extra 15-20 hours a week
do for your business—or your mental
health?
What kind of value would the right
support person unlock for you
financially, spiritually, or in your impact?
Are the low-impact tasks costing you
more money in the long run?
“I can't say enough good things about VAUSA®! The virtual executive
assistant they provided has exceeded every expectation and played a
key role in helping me achieve every business goal I set for 2024.”
Mike Ellicott, Castle6 Group Inc.
Click here to hear his experience with VAUSA®.
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WHY SHOULD I DELEGATE?
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If you’re resonating with any of the following, delegation might be the next right step:
You’re constantly buried in the day-to-day and can’t rise above the noise.
You know your time should be spent elsewhere—but you’re stuck doing it all.
You’re never truly “off.” Even after hours, the to-do list follows you home.
The urgent tasks keep hijacking your focus, and your bigger goals are slipping.
You feel like your impact is being limited because there’s no space to lead with purpose.
Friend, I’ve been there. And I promise, it doesn’t have to stay this way.
Let me ask you a few honest questions:
What tasks feel repetitive, energy-draining, or misaligned with your calling?
What are you doing right now that someone else could be trained to do, with excellence?
If your plate were lighter, what would you finally have time to give your full heart to—
vision, creativity, leadership, rest?
If you could hand off just one thing today, what would it be?
At VAUSA®, we help mission-minded leaders like you find the freedom to refocus—
without losing your values, your voice, or your peace.
NEED MORE IDEAS? CHECK OUT OUR
125 TASKS TO DELEGATE!
Start by journaling your daily tasks. For some, you might need to spend a week
doing this to truly identify what’s taking up the majority of your time. To
determine what you need to delegate, consider:
Which tasks are tedious, time-consuming, and teachable?
Which tasks are outside of your natural motivators and strengths?
Which tasks are holding you back from growth?
Which tasks are you having to complete “after hours” just to keep up?
Which tasks are frequently missed?
Which of these tasks are top priority and need to be handed off ASAP?
Out of all of the tasks you’ve identified, which of these categories do most of
them fall into?
Administrative Tasks
Marketing Tasks
Finance Tasks
Calendar Management
Email Management
Pre and post-meeting tasks
Data Entry
CRM management
Preparing Presentations
Creating Reports
Proofreading and editing
documents
Client/Customer Relations
Data and Tool Organization
Communication
Management
Content Management
Social Media Engagement
LinkedIn Communication
Email Marketing
Management
Copywriting
Managing Paid-Ads
Website Management
Process Payroll
Bookkeeping
Data tracking and reporting
Accounts
payable/receivable
Sending Invoices
Creating financial reports
Preparing Quarterly
budgets
Expense reports
Reflect on:
What are some things you would start doing if you had the time?
What’s at stake if you don’t bring someone on to help?
What could your business look like next year if you started delegating today?
WHAT SHOULD I DELEGATE?
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WHO SHOULD I HIRE?
Who matters just as much as the what. You deserve support that fits you, not just your task list.
Reflect on:
If you’ve hired an executive assistant before, what worked? What didn’t?
When you think about your ideal assistant, what qualities or life experiences would make
them stand out?
Have you ever worked with someone who’s had to balance flexibility and excellence in a fast-
paced environment?
Do you prefer someone who brings new ideas and takes initiative, or someone who executes
clear instructions with excellence?
What are the “non-negotiable” requirements for your new assistant?
What would be “nice to have”?
What are the values of your organization, and what do they look like in action?
How would it impact your business to have someone who’s used to being resourceful,
proactive, and deeply committed—even in challenging seasons?
Let’s clarify:
Which of these roles would give you the most relief?
Would an Administrative Assistant, Marketing Support Specialist, or Finance Support
Specialist serve you best right now?
Executive Administrative
Assistant
Marketing Support
Specialist
Finance Support
Specialist
Calendar Management
Task/Project Management
Client/Customer Relations
Data & Tool Organization
Communication Management
Common Responsibilities:
Content Management
Social Media Engagement LinkedIn
Communication
Email Marketing Management
Common Responsibilities:
Process Payroll
Bookkeeping
Data Tracking and Reporting
Accounts Payable/Receivable
Common Responsibilities:
An Executive Administrative
Assistant handles various
administrative and
organizational tasks allowing
you to focus on strategic
planning, decision-making, and
other high-level responsibilities.
Their role ensures that your
business runs smoothly,
communications are effectively
managed, and projects are
coordinated efficiently.
A Marketing Support Specialist
frees up time for you to focus on
strategic planning and high-
level decision-making. Their
support helps ensure marketing
campaigns run smoothly,
deadlines are met, and
marketing efforts are well-
coordinated and impactful.
A Finance Support Specialist
ensures accurate financial
record-keeping, facilitates timely
payments and collections, and
supports financial planning and
analysis. Their work helps
maintain compliance with
financial regulations, supports
strategic decision-making, and
contributes to your business's
overall efficiency and
effectiveness.
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WHAT DOES SUCCESS
LOOK LIKE FOR YOU?
You found the right assistant. The right fit. And suddenly, the
weight is lifted.
You’re no longer stuck in the weeds of tedious,
time-consuming tasks.
You’re leading with clarity, living in your purpose, and finally
focusing on your people and passions.
This is what we see every day at VAUSA—and it’s what we want
for you, too.
So let me ask:
What would a clear win look like for you in the next 90 days?
What would make this investment in support feel 100%
worth it?
What would more freedom, clarity, and margin mean for
your family, your business, and your team?
And maybe most importantly—what would change if your
family, your clients, and your mission got the very best
version of you?
You don’t have to do everything.
You just have to take the next right step.
We’re here when you’re ready to reclaim your time—and
your calling.
SCHEDULE A FREE MATCHING CONSULTATION
"I continue to be amazed at how well my assistant and I work together.... She helps
me stay focused on the business and not constantly worrying about what all may or
may not be getting done. Thanks, VAUSA®!"
Matt Hilton, Preferred Site Construction
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SIGNATURE STAFFING
This is the full-service solution for business owners who want expert recruiting, seamless
onboarding, and dedicated coaching — all grounded in shared values and long-term
partnership. We don’t just help you make a hire; we help you build a thriving, values-
aligned team that grows with your business.
1. Recruit
We thoroughly vet candidates through a
multi-step, values-based process:
Comprehensive application
Hard and soft skills assessments
One-way video interview
Role-specific testing
1:1 virtual connection call with a
Recruiting Specialist
Full background check
We ensure candidates are not only
technically qualified, but also aligned with
your company culture and our core values.
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2. Match
You’ll start with a personalized Strategy
Session to finalize your job description and
define your ideal hire. Our process includes:
Behavioral and workstyle assessments
(DiSC, Working Genius)
Custom screening and interviews
specific to your role
Final interviews focused solely on your
company and culture
You’ll receive 2 candidates at a time to start,
each presented with a detailed candidate
profile, assessment results, and our expert
insights — helping you make a confident,
informed decision.
3. Onboard
We handle all logistics to ensure a smooth
start:
Client Prep Call
VA Prep Call
Kickoff Call with you, your coach and
your new VA
You’ll also receive a custom 90-Day
Success Roadmap tailored to your goals —
so expectations, communication, and
performance milestones are aligned from
day one.
4. Coach
We don’t stop once your VA starts. We
support the ongoing relationship with:
Weekly VA coaching sessions
Monthly check-ins with you and your
VA
Access to our online classroom, live
workshops, and full internal team
We also assess each month using the
GWC lens (Get it, Want it, Capacity) and
ensure continued alignment with your
values and goals.
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This May Be Ideal for You If You:
Want an experienced team to handle recruiting,
onboarding,
and coaching
Need long-term, hands-on support for both you and
your VA
Value culture alignment as much as skills and
performance
Want flexibility and support during busy seasons,
transitions, or unexpected changes
Are building a remote team and want to do it right
from the start
Want flexible working hours that adjust with your
business needs
Prefer custom package options so you only pay for the
support and time you actually need
Built-In Flexibility & Backup Support
If your assistant needs to take an extended time off for
personal reasons or vacation, we have contingency plans in
place. All assistants create Standard Operating Procedures
(SOPs) for their tasks,
allowing a trusted team member to step in and ensure
continuity of service. This means your business operations
will continue smoothly without disruption.
SIGNATURE STAFFING
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“One of the most valuable aspects of working with VAUSA® was knowing we didn’t
have to spend our time in a lengthy search. They handle the process for you and
ensure you find the right fit. I especially appreciated that if things didn’t work out,
VAUSA would continue the search until they found the right person. Their follow-up
was consistent and helpful, confirming that both we and our assistant felt the fit was
just right. If you’re on the fence about using their services, I’d say go for it. They made
the whole experience easy, efficient, and very successful. We look forward to making
our assistant a full-time team member!”
Amanda O., Wolf Financial
PERSONALIZED RECRUITING
You get the benefit of our trusted, high-touch
recruiting and matching process — without
onboarding, coaching, or ongoing support.
This May Be Ideal for You If You:
Want a trusted recruiting partner without
ongoing support
Are confident handling onboarding and
training internally
Prefer a direct working relationship with your
new hire
Have a team in place to support performance
and management
Are looking for a streamlined process to make
the right hire quickly
What’s included:
Full Recruit + Match process from our
Signature Staffing service
In-depth candidate assessments and
interviews
Presentation of top 1–2 candidates with
profiles and insights
A direct working relationship between you
and your new hire from day one
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Investment:
Personalized pricing depending on the role and
requirements
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“A well-organized, efficient, professional
operation all around. If there ever is a hiccup,
they react immediately and fix it!”
Art Attaway, 75th Ranger Regiment
Association
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OUR GUARANTEE TO YOU
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SCHEDULE A FREE
MATCHING CONSULTATION
VAUSA® is committed to providing you with a virtual team member that you can trust. If at
any time you are dissatisfied with your virtual assistant, we are committed to finding new
candidates at no additional cost to you.
We’re committed to helping you hire someone who not only meets your needs but also aligns
with your values and culture. While no hiring process is perfect — because people aren’t perfect
— we stand behind the quality of our recruiting and matching. That’s why we offer a 90-Day
Guarantee.
If, within the first 90 days of your hire’s start date, the candidate turns out to be a poor fit for
reasons outside of your control, we will restart the matching process and present new
candidates at no additional cost.
Signature Staffing:
Personalized Recruiting:
OUR REFERRAL
INCENTIVE PROGRAM
The highest compliment you can give us is a
referral — and we believe it should bless
everyone involved.
We’ve been incredibly fortunate to grow
organically over the years, thanks to amazing
clients who share their VAUSA experience with
others. Referrals are more than a compliment —
they’re a partnership in our mission to create jobs
and community for military families.
To show our gratitude, we’ve created a Referral
Incentive Program that rewards you, your VA, and
the people you refer — while multiplying our
impact together.
How it works
For everyone you refer to VAUSA who signs on as a
client, you will receive a 2-hour credit on your
invoice, and your assistant will receive a $25 bonus
monthly. These incentives continue as long as your
referral remains a client!
Example, if you refer 5 clients, you’ll earn:
10 hours/month of service credits
$1,500 in total annual bonuses for your VA
10 new jobs created for military spouses and
veterans!
This is just one example of what your referrals can
do — there’s no cap, and the impact keeps
growing.
Why it matters
Every referral helps us:
Empower more military
spouses and veterans with
meaningful work
Support small businesses with
mission-aligned, dependable
talent
Expand a remote workforce
that’s rooted in authentic
connection, selfless service,
and intentional growth
Your referrals truly make a
difference — in your business, your
VA’s life, and the lives of families
across the country. Thank you for
being part of the mission.
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FREQUENTLY ASKED QUESTIONS
At VAUSA®, we are committed to providing high-quality virtual assistant services. We
understand that bringing a virtual assistant (VA) onto your team is a significant decision,
and we want to ensure you have all the information you need to move forward with
confidence. Below are some of the most common questions executives ask when
searching for a VA.
Where do you recruit your virtual assistants?
Most of our virtual assistants come from military-affiliated organizations, such as Hiring
Our Heroes, Hire Heroes USA, and the Military Spouse Employment Partnership.
Additionally, many of our current assistants refer other highly qualified candidates to
join our team. This network allows us to source dedicated, skilled professionals who are
accustomed to adaptability, resilience, and service-oriented work.
What happens if my assistant needs time off?
If your assistant needs to take extended time off for personal reasons or vacation, we
have contingency plans in place. All assistants create Standard Operating Procedures
(SOPs) for their tasks, allowing a trusted team member to step in and ensure continuity
of service. This means your business operations will continue smoothly without
disruption.
What if I don’t use all my contracted hours? Do they roll over?
Unused hours do not roll over. That’s why our onboarding process is so thorough—to
ensure that your package, VA, and goals align to best suit your needs. Your dedicated
Success Coach will work with your VA to track hours and ensure they are being fully
utilized. If any issues arise, we will address them proactively and develop a plan to
maximize productivity.
How long is the contract commitment?
When you sign on with VAUSA®, you enter a 90-day contractual commitment. We have
found that this timeframe is essential for establishing effective communication, trust,
and a productive working relationship. After the initial 90-day period, services transition
to a month-to-month model, allowing you to continue as long as it serves your business
needs. We require a 30-day notice for cancellation. Our ultimate goal is to foster long-
term, successful partnerships between our clients and their assistants.
How do you ensure data security and confidentiality?
All VAUSA® assistants sign strict confidentiality agreements and follow best practices
for data security. We also work with you to implement additional security measures as
needed.
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